Get orders out the door faster with Otter Handoffs

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The team at Otter has designed a solution that helps busy restaurants like yours get delivery orders out the door as fast as possible.

We began by thinking what might get in the way of that: an overly crowded front-of-house, drivers waiting around for orders, takeout customers wanting to grab their order as soon as they show up, and delivery orders getting mixed up.

We’ve created a new product that reduces stress, chaos, front-of-house chaos, and errors by increasing order handoff speed. Say hello to Handoffs by Otter. 

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What is Handoffs by Otter?

Handoffs by Otter is a best-in-class order handoff solution that lets you manage orders throughout their entire lifecycle from preparation to to ready for pickup to handoff. Think of Handoffs as a digital “host” that manages your delivery business. 

The key features of Handoffs by Otter include:

Pickup feed

‍Provide order status information and alert couriers & customers  when their order is ready through our customer-facing display.

‍Check-in app

Provide couriers and pickup customers with order status information and notify the kitchen upon arrival.‍

‍Order notifications

‍Manage the queue of couriers and pickup customers by automatically sending SMS-based notifications when orders become available for pickup.

How Handoffs by Otter works

Let’s take it out of theory, shall we? With Handoffs by Otter, you receive a delivery order on your Otter tablet. From there, the courier for that order receives a notification when the order is ready to be picked up. They check-in via a unique QR code, grab the right order, and head out to deliver it to your customer – simple as that. 

The key benefits of using Handoffs by Otter at restaurants like yours

Being able to notify couriers when to enter your restaurant, scan a unique QR code, and grab the correct order lets you maximize your square footage while keeping both your dine-in and delivery customers happy. 

Using Handoffs by Otter will help restaurants like yours decrease stress and increase sales & customer satisfaction. With Handoffs by Otter, you can...

• Optimally manage customer and courier front of house traffic to eliminate chaos
• Reduce order issues and mistakes, ensuring the right order is given to the right person every time
• Increase customer satisfaction and protect your food quality by efficiently passing off delivery orders
• Seamlessly communicate across your kitchen, couriers, and customers with order status and updates

Sign-up for Handoffs by Otter today!

If you’re interested in decreasing front-of-house chaos while increasing order handoff speed with Otter, fill out the form below and someone from our team will get in touch with you shortly.