About Otter

Increase order handoff speed & reduce front-of-house chaos with Handoffs by Otter

May 3, 2021

The return of dine-in and the growth of delivery

“I just miss sitting down at a restaurant and enjoying a meal with my friends.” As culture begins to come out on the other side of what’s undoubtedly been an unprecedented past ~14 months, many of our core, beloved rituals are returning. One of the most missed of these rituals? Dining-out. According to a survey conducted by The Daily Meal, 41% of people said that what they missed most during the pandemic was eating in restaurants and going to bars. 41%, rejoice! In May of 2021, every state is open for in-store dining in some capacity. Your customers are excited to return to their favorite restaurants, and we know that restaurants like yours are even more excited to welcome back their guests. However, even as dine-in returns, delivery doesn’t seem to be slowing down with a majority (68%) of customers reporting that they are more likely to purchase takeout or delivery food than they were before the pandemic, and 53% of people saying that takeout and delivery is “essential to the way they live.” Encouraging? Absolutely. Overwhelming? Potentially.

the growth of food delivery

Taking advantage of the foot traffic while avoiding the front-of-house traffic jams

The return of dine-in plus the accelerated growth of delivery could mean chaos for your front-of-house, but it doesn’t have to. Let’s look at how restaurants like yours can increase the speed of order handoff to manage front-of-house operations, reduce order issues & mistakes, increase customer satisfaction, and seamlessly communicate across your team with Otter. 

Welcome to Handoffs by Otter

Why not solve this potential issue before you experience it? The team at Otter has been working to create a solution that helps busy restaurants like yours get delivery orders out the door as fast as possible while welcoming your dine-in guests back with a 5-star experience. We started by thinking what might get in the way of that: an overly crowded front-of-house, drivers waiting around for orders, takeout customers wanting to grab their order as soon as they show up, and delivery orders getting mixed up. We’ve created a new product that reduces stress, chaos, front-of-house chaos, and errors by increasing order handoff speed. Say hello to Handoffs by Otter. 

What is Handoffs by Otter?

Handoffs by Otter is a best-in-class order handoff solution that lets you manage orders throughout their entire lifecycle from preparation to to ready for pickup to handoff. Think of Handoffs as a digital “host” that manages your delivery business. 

The key features of Handoffs by Otter include:

  1. Pickup feed. Provide order status information and alert couriers & customers  when their order is ready through our customer-facing display.
  2. Check-in app. Provide couriers and pickup customers with order status information and notify the kitchen upon arrival.
  3. Order notifications. Manage the queue of couriers and pickup customers by automatically sending SMS-based notifications when orders become available for pickup.

How Handoffs by Otter works

Let’s take it out of theory, shall we? With Handoffs by Otter, you receive a delivery order on your Otter tablet. From there, the courier for that order receives a notification when the order is ready to be picked up. They check-in via a unique QR code, grab the right order, and head out to deliver it to your customer – simple as that. 

succeed in restaurant food delivery

The key benefits of using Handoffs by Otter at restaurants like yours

Being able to notify couriers when to enter your restaurant, scan a unique QR code, and grab the correct order let’s you maximize your square footage while keeping both your dine-in and delivery customers happy. 

Using Handoffs by Otter will help restaurants like yours decrease stress and increase sales & customer satisfaction. With Handoffs by Otter, you can...

  • Optimally manage customer and courier front of house traffic to eliminate chaos
  • Reduce order issues and mistakes, ensuring the right order is given to the right person every time
  • Increase customer satisfaction and protect your food quality by efficiently passing off delivery orders
  • Seamlessly communicate across your kitchen, couriers, and customers with order status and updates

Sign-up for early access to Handoffs by Otter today!

If you’re interested in decreasing front-of-house chaos while increasing order handoff speed with Otter, fill out the form below and someone from our team will get in touch with you shortly. 


What’s a Rich Text element?

The rich text element allows you to create and format headings, paragraphs, blockquotes, images, and video all in one place instead of having to add and format them individually. Just double-click and easily create content.

Static and dynamic content editing

A rich text element can be used with static or dynamic content. For static content, just drop it into any page and begin editing. For dynamic content, add a rich text field to any collection and then connect a rich text element to that field in the settings panel. Voila!

How to customize formatting for each rich text

Headings, paragraphs, blockquotes, figures, images, and figure captions can all be styled after a class is added to the rich text element using the "When inside of" nested selector system.

Latest blog posts

Sometimes you just want a little extra. Extra support. Extra features. Extra everything.
Local Heroes

How Otter’s Global Partners share culture through food

Working with a diverse roster of restaurant owners has shown us how food can be a catalyst for expressing and sharing different cultures with the world.

How to Succeed in Delivery

Why your restaurant should be on more than one food delivery service

Learn how to sign-up for multiple food delivery platforms to increase your restaurant's reach, sales, awareness and more.

How to Succeed in Delivery

The top 5 ways to grow your food delivery business this summer

Dig into the latest food, dining & delivery trends to learn the top 5 ways you can grow your delivery business this summer!

Local Heroes

‍“I Just Bought A Doughnut Shop, Honey," Life Lessons from Primo's Donuts

How a family car ride turned into a three-generation family business.

How to Succeed in Delivery

The top trending foods in 2021

Restaurants, download our free guide to learn about the top trending menu items, changing customer habits, evolving delivery behaviors and more!

Local Heroes

Learn From The Best: An Inside Look at Otter’s Global Partners

We're constantly inspired by our global restaurant partners. Big & small, from China to Canada & everywhere in between, let's dig in to how our partners made lemonade out of lemons in the past year.

About Otter

How's your restaurant doing? Learn how you can increase sales and efficiency with Otter

Top 5 reasons you should track your restaurant’s performance across location & platform… and how Otter can help

How to Succeed in Delivery

The top 3 ways to increase your restaurant's ranking on delivery platforms like Uber Eats and Postmates

Restaurants, control the algorithm, don’t let it control you.

Restaurant technology tools for success

How to ensure you have a successful and not stressful restaurant reopening

After over a year of closures and restrictions, restaurants around the world are finally open for dine-in. Here’s how you can make the process as smooth as possible.

Solutions for enterprise customers

For restaurant groups with more than 10 locations, we love getting you up and running as smoothly and quickly as possible. Let us know what you need, and we’ll custom-tailor the right solution for your business. Let’s have a conversation about it.

Talk to someone