Otter Handoffs helps you reduce front-of-house chaos

Learn how Otter Handoffs helps you prevent overcrowding, share order status, and increase pickup speed in today's blog.

Get orders out the door faster with Otter Handoffs

The team at Otter has designed a solution that helps busy restaurants like yours get delivery orders out the door as fast as possible.

We began by thinking what might get in the way of that: an overly crowded front-of-house, drivers waiting around for orders, takeout customers wanting to grab their order as soon as they show up, and delivery orders getting mixed up.

We’ve created a new product that reduces stress, chaos, front-of-house chaos, and errors by increasing order handoff speed. Say hello to Handoffs by Otter. 

What is Handoffs by Otter?

Handoffs by Otter is a best-in-class order handoff solution that lets you manage orders throughout their entire lifecycle from preparation to to ready for pickup to handoff. Think of Handoffs as a digital “host” that manages your delivery business. 

The key features of Handoffs by Otter include:

Pickup feed

Provide order status information and alert couriers & customers  when their order is ready through our customer-facing display.

Check-in app

Provide couriers and pickup customers with order status information and notify the kitchen upon arrival.

Order notifications

Manage the queue of couriers and pickup customers by automatically sending SMS-based notifications when orders become available for pickup.

How Handoffs by Otter works

Let’s take it out of theory, shall we? With Handoffs by Otter, you receive a delivery order on your Otter tablet. From there, the courier for that order receives a notification when the order is ready to be picked up. They check-in via a unique QR code, grab the right order, and head out to deliver it to your customer – simple as that. 

succeed in restaurant food delivery

The key benefits of using Handoffs by Otter at restaurants like yours

Being able to notify couriers when to enter your restaurant, scan a unique QR code, and grab the correct order lets you maximize your square footage while keeping both your dine-in and delivery customers happy. 

Using Handoffs by Otter will help restaurants like yours decrease stress and increase sales & customer satisfaction. With Handoffs by Otter, you can...

  • Optimally manage customer and courier front of house traffic to eliminate chaos
  • Reduce order issues and mistakes, ensuring the right order is given to the right person every time
  • Increase customer satisfaction and protect your food quality by efficiently passing off delivery orders
  • Seamlessly communicate across your kitchen, couriers, and customers with order status and updates

Sign-up for Handoffs by Otter today!

If you’re interested in decreasing front-of-house chaos while increasing order handoff speed with Otter, fill out the form below and someone from our team will get in touch with you shortly. 

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