The team at Otter has designed a solution that helps busy restaurants like yours get delivery orders out the door as fast as possible.
We began by thinking what might get in the way of that: an overly crowded front-of-house, drivers waiting around for orders, takeout customers wanting to grab their order as soon as they show up, and delivery orders getting mixed up.
We’ve created a new product that reduces stress, chaos, front-of-house chaos, and errors by increasing order handoff speed. Say hello to Handoffs by Otter.
Handoffs by Otter is a best-in-class order handoff solution that lets you manage orders throughout their entire lifecycle from preparation to to ready for pickup to handoff. Think of Handoffs as a digital “host” that manages your delivery business.
The key features of Handoffs by Otter include:
Provide order status information and alert couriers & customers when their order is ready through our customer-facing display.
Provide couriers and pickup customers with order status information and notify the kitchen upon arrival.
Manage the queue of couriers and pickup customers by automatically sending SMS-based notifications when orders become available for pickup.
Let’s take it out of theory, shall we? With Handoffs by Otter, you receive a delivery order on your Otter tablet. From there, the courier for that order receives a notification when the order is ready to be picked up. They check-in via a unique QR code, grab the right order, and head out to deliver it to your customer – simple as that.
Being able to notify couriers when to enter your restaurant, scan a unique QR code, and grab the correct order lets you maximize your square footage while keeping both your dine-in and delivery customers happy.
Using Handoffs by Otter will help restaurants like yours decrease stress and increase sales & customer satisfaction. With Handoffs by Otter, you can...
If you’re interested in decreasing front-of-house chaos while increasing order handoff speed with Otter, fill out the form below and someone from our team will get in touch with you shortly.