Question 1

What is Otter?

Accepted Answer

Otter is a restaurant technology company that makes tools for restaurants to run efficiently and grow faster. With 100k+ customers around the world and a 4.5 rating on Trustpilot, modern restaurants choose Otter to streamline operations, increase sales, and bring order (and orders) to their business.

Question 2

What is Otter’s Order Manager?

Accepted Answer

Otter’s Order Manager is an all-in-one solution to manage all your orders in one place. By consolidating all online orders into a single, customizable feed, it eliminates the chaos of juggling multiple tablets and reduces the risk of missed orders. With automatic order acceptance, menu syncing, real-time printing, and seamless POS syncing, restaurants can streamline workflows, stay organized, and focus on delivering great food and service. Order Manager can connect directly with your POS so that all your orders, tickets, and reports are in one place. You also have the option to use Otter’s tablet where all your online orders can be managed with ease.

Question 3

Which POS systems does Order Manager support?

Accepted Answer

Order Manager can seamlessly connect to the following POS systems: • Toast
• Clover
• Square
• Lightspeed POS
• Revel
• Epos Now
• VelaPOS
• Lavu
• eatOS

Question 4

What happens after the two-year free period?

Accepted Answer

After your 2-year free access ends, your Otter subscription will automatically renew at the following rates: • $149/month — month-to-month renewal
• $1,499/year — annual renewal option (saves ~16% compared to monthly) This represents a 30% savings compared to the standard combined pricing ($214/month value for Otter Order Manager, Online Ordering, and Flat Rate Promotions). Note: Any additional add-ons you choose during the free period will be billed at their standard rates (during and after the free period).

Question 5

Is there a contract period?

Accepted Answer

There is no minimum or mandatory contract period required. You may cancel at any time in case it’s not working for you.

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