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Bring your delivery apps, direct ordering site and point of sale into a single system with Otter.
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What is Otter?

Otter is a delivery management & optimization platform that helps your restaurant increase sales and efficiency. Our partnerships with major online and direct-to-consumer ordering platforms enable the business to provide restaurant customers with unparalleled order aggregation, automation, and data reporting: ensuring restaurants succeed in an omnichannel world by increasing online sales and operating with greater efficiency. Otter’s innovative order management and analytics technology products can be tailored to meet all restaurants’ online ordering needs.

Why should I use Otter?

Otter provides you with a comprehensive product and service offering focused on helping your restaurant quickly and sustainably grow its online food ordering business. Our innovative solutions eliminate the chaos of online ordering to help your restaurant succeed in delivery.

What types of businesses does Otter partner with?

Otter operates globally with a wide range of restaurants - from large enterprises to small businesses. A few key restaurant customers include KFC, Taco Bell, Arby’s, Subway, Golden Corral, Ben & Jerry’s, Pressed Juicery and more.

General

What is Business Manager?

Business Manager is a reporting and insights tool for restaurant owners and operators. The tool consolidates all order data across online ordering service providers into one, easy-to-navigate and highly visual dashboard. Within Business Manager, you’ll be able to see performance trends across your brands and locations, in addition to diving into individual orders to understand item trends and issues. We are continuously innovating with our Business Manager tool and are excited to deliver more insights across your operations in the future.

How do I sign up for Business Manager?

You can sign up for Business Manager here. You can also reach out to our sales team here.

How does Business Manager work?

Business Manager aggregates your data across your online ordering service providers. You can easily access the tool from any laptop, tablet, or mobile device through manager.tryotter.com.

How much does Business Manager cost?


Business Manager is available for a low monthly cost - we don’t charge any commission and our monthly rate is fixed.  For more detail, see our pricing page here.

What delivery services does Business Manager support?

We support all major online food ordering services and we’re adding more every day. Check out our Integrations page for more information.

How long does it take to set up Business Manager?

Business Manager set up is fast! You can access the tool within 6 hours of signing up as long as we have received the required initial information for set up.

Does Business Manager require any hardware?

No hardware is required. You can access the Business Manager website tool through a laptop, tablet, or mobile phone at manager.tryotter.com.

Business Manager

What is Order Manager?

With one tablet and optional printer, Order Manager links all of your delivery services to give you complete control of your online ordering business. From our connected system you can automatically accept orders from all of your delivery services, track and monitor the status of everything at a glance, pause and unpause your stores, 86 menu items when you’ve run out of ingredients, update your store hours, and measure the success of your online ordering business with comprehensive reporting and insights.

How do I sign up for Order Manager?

You can sign up for Order Manager here. You can also reach out to our sales team here.

Does Order Manager support different ways of working?

We support two primary ways of using our software:

1. It’s important for your orders to flow through your POS system
In this case, we provide a tablet that aggregates all of your online ordering services so you have a single place to accept and view your incoming orders. Most restaurants use us to queue up orders and manage getting them into their POS system.

2. You don’t care much for your POS system
In this case, we provide a tablet as well as a printer. You can place the printer near your cooks in the kitchen and they can fire orders based on the printed tickets. You’ll also get a tablet so you have a way to keep an eye on all of your in-flight orders.

How much does Order Manager cost?

Otter is available for a low monthly cost per location - we don’t charge any commission and our monthly rate is fixed.  For more detail, see our pricing page here.  Receive unlimited integrations and orders so you can get up-and-running quickly and worry-free.

Does Order Manager charge for every processed order?

Your subscription comes with unlimited orders. There are no per-order fees.

What delivery services does Order Manager support?

We support all major online food ordering services and we’re adding more every day. Check out our Integrations page for more information.

How long does it take to receive the tablet and / or printer?

Getting started is fast and easy and can typically be accomplished in a few days! If you’re ready to get started, click here.

What should I do with all of the tablets that my online food ordering services sent me?

Feel free to keep them charged and stowed away should you ever need them again. But maybe the bigger question is… what are you going to do with all of that newly recovered counter space?!

Order Manager

What is Otter Premium?

Otter Premium is the white glove service offered by Otter’s Success and Support teams to help streamline your operations. With Otter Premium, our team will be responsible for syncing and maintaining your online food ordering menus across all of your providers as your POS system, should you opt into our POS integrations. A dedicated Customer Success Manager and priority Support queue will ensure you always have help and access to restaurant growth and operational expertise when you need it.

Are Business Manager and Order Manager part of Otter Premium?

Yes, access to Business Manager and Order Manager are included within Otter Premium.

How much does Otter Premium cost?

To learn more about Otter Premium costs, speak to a member of our Sales team or a Premium Specialist here.

What is menu syncing and why is it important?

Keeping your menu synced is important to ensure consistency across your online food ordering platforms and / or POS system. When menus get out-of-sync, it's common for items to have different descriptions, prices, modifier groups, and photos. This creates a poor brand experience for your eaters, adds complexity to your operations, and makes basic business reporting much more challenging and time consuming than it needs to be. Menu syncing can save your team hours on a weekly or monthly basis.

What does a dedicated Customer Success Manager do?

We like to think of our CSMs as your personal business and operational consultants. They start by ensuring your onboarding experience is extremely smooth. Afterwards, they'll serve as an ongoing consultant for your business. Assisting in strategy to help grow your sales, reduce operating expenses and improve the overall delivery experience for your eaters. This includes strategy sessions on pricing, menus, operations, brand experience, and marketing & promotions.

What does priority support mean?

Any Support email, chat, or call will be routed to our priority queue, which is served by dedicated Support reps for our Order Manager Premium customers.

What is included in the customized reporting?

This is why it's called customized! We'll tailor reporting to your business needs.

Otter Premium

“We talk about it all the time. We have no idea how we did delivery without Otter. It’s just a no brainer.”
Jason Stephens,
General Manager, Floridino's Pizza & Pasta

Trusted by thousands of restaurants around the globe

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