Orange and white Handoffs icon

Handoffs

Orders up
and out the door

Keep customers and couriers in the know on order status to prevent overcrowding and make handing off orders as smooth as possible.

Device screen displaying ready orders by name and order location

Picture-perfect pickups

Delayed orders, confusing pickups, and overcrowding make deliveries difficult. Here's how you can help make couriers' lives easier.

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Confirm every order

Update food prep times when you’re extra busy to reduce kitchen backups.

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Clear your counters

Communicate clearly to customers and couriers so there’s no overcrowding around your front counter.

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Send real-time updates

Something change? Notify both customers and couriers so everyone is on the same page about the status of each order.


Integrate
everywhere

Otter integrates with 100+ top third-party restaurant services so no data points slip through the cracks.


Synchronized sendoffs

You’ve already done the cooking. Make getting orders out the door the easiest part.

Black and white graphic of a row of checkmarks depicting a progression of order updates

Real-time updates

Customers shouldn’t have to battle couriers through the door. People picking-up can check in via QR code when they arrive so they’re in, out, and on their way.

Example of a Pickup feed displaying name, delivery partner, and order location.n

Pickup feed

Display a feed of each courier as they come in to pick up orders so it’s clear who needs what and no one is left lingering by the entrance.

SMS notifications

Send a text to customers as their orders move through each stage to set accurate delivery expectations.


We talk about it all the time.
We have no idea how we did delivery without Otter. It’s just a no brainer.
Jason StephensGeneral Manager, Floridino’s Pizza & PastaRead the case study →

The order your restaurant needed.

1 billionOrders processed
40+Countries
275k+Customers

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