OTTER Essentials
Consolidate your orders
into one place
Say goodbye to tablet chaos with all your orders, platforms, and locations in one place
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Seamless integrations
Enjoy the benefits that come from having all your online orders together, without the headache of managing multiple devices.
Front-of-house tablet
The Otter tablet lives alongside your kitchen line and allows you to manage online orders, 86 items, pause services, and more.
Back-of-house printer
The Otter printer lives near the cooks in the kitchen and prints tickets that they can use to make the right food for customers.
24/7 support
We are here to help make sure you are able to set everything up and take full advantage of all the value that comes with the product.
SAY GOODBYE TO ENDLESS TABLETS AND CSV FILES
Manage your delivery business from a single tablet
Aggregate your orders across all online ordering partners into one feed & optional printer. See performance across all online channels in one place.
ELIMINATE ERRORS IN ORDER FULFILLMENT
Auto-accept and print your orders
Toggle between auto-confirming orders or manually confirming each one. Manual acceptance allows for delaying prep times. It's as simple as clicking a button and you can change it as often as you'd like.
Our order auto-accept and print features ensure you never miss an order and limit errors so you can maximize your sales at all times.
GAIN INSIGHT INTO PAST PERFORMANCE
Access order history and details
Our order history page captures your past order details so you can identify discrepancies and resolve customer issues: making it easy to find the information you need quickly.
INCREASE YOUR REACH AND REVENUE
Expand your delivery business with new services and virtual brands
Sign up for new delivery services or create virtual brands with a few clicks. Optimize your excess inventory and capacity while increasing your revenue.
Menu
Quickly 86 items from your menu
Otter now offers the ability to 86 menu items directly from the Order Manager tablet. Search and remove selected items off all your delivery service menus with a tap of your finger.
...and so much more
Order pausing
Pause incoming orders across all of your online services. When you are paused, customers won’t be able to order your food.
Courier tracking
See the courier’s info the moment they are assigned, stay on top of ETAs, and streamline hand-off for a more efficient operation.
Issue notifications
Stay informed. Everything from cancelations to spotty wifi will be sent your way so nothing ever falls through the cracks
Custom workflows
Align the application to the way you work. Toggle on or off customizations that modify the app to suit your needs.
Order ready
Let couriers know when an order is ready ahead of the default prep time, so you can get fresher food to your customers more quickly.
Reporting lite
Receive up-to-the- minute metrics of your online orders from a simplified version of our powerful Analytics & Tools dashboard.
Custom prep times
Toggle a setting to manual accept orders and receive full-screen notifications to modify each order’s default prep time.
3rd party couriers
Automatically assign and track third-party couriers to complete orders when the delivery service does not provide them.
