Refund deductions
An invalid refund can become a write-off when no one has time to investigate it.
QSR and Fast-casual Brands and Franchisees
Better delivery P&L. Win more disputes. Get more orders.
Delivery runs on tight margins. Grow yours with Otter, the leading managed service for restaurant chains.
Multi-location brands write these off
Storefront downtime
A paused storefront can mean missed orders while your restaurant is ready to serve.
Payout discrepancies
Differences between POS and delivery platform records can leave Finance searching for an explanation.
Meet Otter: one solution to delivery profitability and growth
Dispute Management
Recover revenue from invalid delivery refunds. Identify chargebacks and automate the recovery workflow, eliminating time spent analyzing receipts.
Downtime Protection
Keep your stores online. Detect unexpected pauses and automatically reopen stores. Eliminate missed orders while giving your team visibility into downtime.
Reconciliation
Find discrepancies in your delivery payouts. Compare POS and delivery platform records to identify payout, tax, and royalty discrepancies.
Marketing
Demand more of your marketing spend. Automatically create, analyze, and recalibrate promotions to drive more delivery sales.
Reputation Management
Respond to guests across your locations. Bring reviews into a unified inbox, use AI-assisted replies, and personalize recovery workflows.
Unify back-of-house tech stack with configurable solutions
POS Injection: Reduce cancellations by integrating your DSPs, online orders, and kiosks with your POS - backed by a 99% end-to-end injection rate.
Kiosk: Combine powerful hardware with configurable software. Grow your in-store sales by up to 39% with smart upsells and intuitive marketing solutions.
Over 100,000 restaurants trust Otter to power their restaurants
“This partnership has allowed us to effectively grow and manage our delivery business by enabling us to aggregate all of the delivery partners into a single platform.”
Travis White
Division Manager, United Pacific
“With Otter, we're able to generate real-time reporting and results for us to analyze - item assortment, sales, missed orders, cancellations. We can improve at a higher speed than we would have on the other reporting models that we’ve used.”
Robert Wade
Digital Platforms Manager, ExtraMile
“Otter Middleware has exceeded our expectations by providing the tools we need to seamlessly manage orders and menus from all our channels, improving order accuracy and enhancing the overall customer journey.”
Justin Scott
Director of OpEx, Skyline Chili
