These Terms of Service (these “Terms of Service”) are agreed to between Restaurant Technology Solutions LLC, and its affiliates and subsidiaries (collectively, “Company”) and you, or if you represent an entity or other organization, that entity or organization (in either case, “You” or “Your”). These Terms of Service govern Your use of any platform or service, including any websites, that link to these Terms of Service, including access to the ability for You to order directly from external retailers, restaurants and other stores (“Merchants”) through our ordering platform, the embedded ordering platform and services within the Venmo App (“Food Commerce Hub”), and all associated websites and applications (“Ordering Platform” or “Services”) and offers users (“Users”) the ability to access certain content via the Services (“Content”). These Terms of Service apply to the Services, and Content available through the Services, regardless of the method through which You access or use the Services and Content.
PLEASE CAREFULLY READ THESE TERMS OF SERVICE AS THESE TERMS OF SERVICE REQUIRE YOU TO AGREE TO MANDATORY ARBITRATION. BY ACCESSING OR USING THE SERVICES AND CONTENT, YOU AGREE THAT YOU HAVE READ AND AGREE TO BE BOUND BY THESE TERMS OF SERVICE. IF YOU DO NOT AGREE TO THESE TERMS OF SERVICE, COMPANY IS NOT WILLING TO PROVIDE YOU WITH ACCESS TO OR USE OF THE SERVICES AND CONTENT AND YOU MUST NOT ACCESS OR USE THE SERVICES AND CONTENT.
These Terms of Service include the terms and conditions below and the privacy notice located at the bottom of the website (the “Privacy Notice”) relating to the Services. You are responsible for compliance with these Terms of Service, including the Privacy Notice.
Unless You later enter into any other agreements with Company regarding the Services and Content, these Terms of Service are the complete and exclusive agreement between You and Company regarding Your access to and use of the Services and Content. These Terms of Service supersede any prior agreement or proposal, oral or written, and any other communications between You and Company relating to Your use of the Services and Content as a User of the Services.
DEFINITIONS
Terms used in these Terms of Service have the definitions given in these Terms of Service or, if not defined in these Terms of Service, have their plain English meaning as commonly interpreted in the United States, even if Company provides a translated version of these Terms of Service. To the extent any ambiguity or inconsistency exists between the English version of these Terms of Service and a version in any other language, the English (as interpreted in the United States) version of the Terms of Service controls.
TERM
These Terms of Service are entered into as of the earlier of the date You first accessed or used the Services and Content (the “Effective Date”) and will continue until terminated as set forth herein.
MODIFICATIONS
Company reserves the right, at any time, to modify the Services and Content, with or without notice to You, by making those modifications available on the Services. Company also reserves the right, at any time, to modify these Terms of Service. Company will inform You of the presence of any changes to these Terms of Service by posting those changes or by providing You with notice through the Services. Any modifications will be effective immediately upon posting via the Services or delivery of such notice through the Services. You may terminate these Terms of Service as set forth below if You object to any such modifications. However, You will be deemed to have agreed to any and all modifications through Your continued use of the Services and Content following such notice period.
ACCESS
4.1. Restricted Access. This Service is not available or intended for children under 13 years of age. You may only use this Service if You are at least 13 years of age. By using this Service, You represent that You are at least 13 years of age.
4.2. Access to the Services. Subject to Your compliance with these Terms of Service, Company will permit You to access and use the Services and Content solely for lawful purposes and only in accordance with these Terms of Service and any other agreement You agree to with Company before being given access to any specific aspects of the Services. Any additional agreement is in addition to these Terms of Service and will govern Your use of the portions of the Services to which the additional agreement applies in the event of a conflict between the terms of these Terms of Service and the additional agreement.
CONTENT AND THIRD PARTY SERVICES
5.1. Content. Unless otherwise noted via the Services, all Content available through the Services, including all text, audio, video, photographs, illustrations, graphics, testimonials, and other media, is owned or licensed by Company or other third party providers, which may include Merchants. All Content is provided for informational purposes only and You are solely responsible for verifying the accuracy, completeness, and applicability of all Content and for Your use of any Content. Company has not verified the accuracy of, and will not be responsible for any errors or omissions in any Content. Company makes no guarantees regarding the accuracy, currency, suitability, or quality of any Content. Except as set forth in these Terms of Service, You are granted no licenses or other rights in or to any Content, or any IPR therein or related thereto. If You would like to use any Content in a manner not permitted by these Terms of Service, please contact Company at [email protected].
5.2. Third-Party Services. The Services may provide You with the choice to access certain services developed, provided, or maintained by other third-party service providers (“Third Party Services”). In addition to the terms of these Terms of Service, Your access to and use of any Third Party Services is also subject to any other agreement You may agree to before being given access to the Third Party Services (each, a “Third Party Service Agreement”). The terms of any Third Party Service Agreement, which may include payment of fees, will apply to the applicable Third Party Services provided under that Third Party Service Agreement in addition to the terms of these Terms of Service, but will not apply to any other Services You may access through the Services. Except as set forth in these Terms of Service, the terms of any Third Party Service Agreement will control in the event of a conflict between the terms of these Terms of Service and that Third Party Service Agreement.
TERMINATION
These Terms of Service may be terminated by either party at any time, in that party’s sole discretion, upon notice to the other party as permitted under these Terms of Service. Except as otherwise stated in these Terms of Service, upon termination or expiration of these Terms of Service for any reason: (1) all rights and subscriptions granted to You under these Terms of Service will terminate; and (2) You will immediately cease all use of and access to the Services and all Content (including, without limitation, all Content You obtained prior to termination). Sections titled Definitions, Termination, Suspension, Content and Third Party Service Providers, Services Technology, Ownership, Representations and Warranties, Indemnity, Limitation on Liability, Data Privacy, Feedback, Claims of Infringement, Disputes, Governing Law and Venue, Notices, Linked Sites, and Additional Terms will survive any expiration or termination of these Terms of Service.
SUSPENSION
Without limiting Company’s right to terminate these Terms of Service, Company may also suspend Your access to the Services or any Content, with or without notice to You, upon any actual, threatened, or suspected breach of these Terms of Service or applicable law or upon any other conduct deemed by Company, in its sole discretion, to be inappropriate or detrimental to the Services, Company, or any other User or third party. You accept and agree not to create an account or use the Services if You have been previously removed from the Services by Company or if You have been previously banned from use of the Services.
SERVICES TECHNOLOGY
The Services, Content, the embedded ordering platform experience and services within the Venmo app, and the databases, software, hardware, and other technology used by or on behalf of Company to operate the Services, and the structure, organization, and underlying data, information, and software code thereof (collectively, the “Technology”), constitute valuable intellectual property, confidential and proprietary information, and other protected rights of Company. You will not, and will not permit any third party to: (1) access or attempt to access the Technology except as expressly provided in these Terms of Use; (2) use the Technology in any unlawful manner or in any other manner that could damage, disable, overburden, or impair the Technology; (3) use automated scripts to collect information from or otherwise interact with the Technology; (4) alter, modify, reproduce, or create derivative works of the Technology; (5) distribute, sell, resell, lend, loan, lease, license, sublicense, or transfer any of Your rights to access or use the Technology or otherwise make the Technology available to any third party; (6) reverse engineer, disassemble, decompile, or otherwise attempt to derive the method of operation of the Technology; (7) attempt to circumvent or overcome any technological protection measures intended to restrict access to any portion of the Technology; (8) monitor the availability, performance, or functionality of the Technology; or (9) interfere with the operation or hosting of the Technology.
ORDERING PLATFORM
9.1. Ordering Platform. Although You are able to place orders through the Ordering Platform, Company itself does not sell the products contained in Your order, is not a party to any such transaction, and has no control over the quality or safety of the products. Your order, including an order placed through the Services, is between You and the Merchant from which You order. In addition, Merchants may state ingredients or represent allergen or food preparation standards through the Services, such as food or beverages being gluten-free, organic, halal, or kosher. Company does not verify the menus, descriptions, ingredients, food preparation standards (including photographs or images or nutrition, ingredient, and/or allergen information), or any descriptions, statements, or representations made by the Merchants or whether the Merchant complies with applicable laws or regulations. Therefore, if You or anyone else who will be consuming any item from an order has any food allergies or specific preparation requirements, You are strongly advised to contact the Merchant directly to address Your specific needs. By using the Services, You agree that You understand that Company is not responsible for any statements or omissions concerning the products contained in Your order.
9.2. Accounts. The checkout process for Food Commerce Hub does not require You to create an account with Company to place an order through the embedded ordering platform within the Venmo app. For that experience, Company receives certain information about You from Venmo to facilitate the Services, subject to Company’s Privacy Notice and Venmo’s Privacy Statement. In certain instances, You will have an option to create an account with Company (for example, to participate in Company Loyalty Programs) and become a registered user (“Registered User”). If You choose to create an account, You will be asked to create a unique sign-in name (“Sign-In Name”), password (“Password”), and perhaps certain additional information that will assist in authenticating Your identity when You log in in the future (“Unique Identifiers”). When creating Your account, You must provide true, accurate, current, and complete information. Each Sign-In Name and corresponding Password can be used by only one Registered User. You are responsible for the confidentiality and use of Your Sign-In Name, Password, and Unique Identifiers. You will promptly inform us of any need to deactivate a Password or Sign-In Name, or change any Unique Identifier. Company reserves the right to delete or change Your Password, Sign-In Name, or Unique Identifier at any time and for any reason.
9.3. Restrictions. You represent, warrant, and agree that You will not otherwise use the Services in a manner (i) to engage in any fraudulent activity, or to engage in any commercial activities, including, without limitation, raising money; advertising or promoting a product, service, or company; or engaging in any schemes; (ii) to collect any market research for a competing businesses; (iii) to upload, post, e-mail, transmit, or otherwise make available any content that: infringes any copyright, trademark, or other proprietary rights of any person or entity; or is threatening, tortious, defamatory, libelous, indecent, obscene, pornographic, invasive of another’s privacy, or promotes violence; or discloses any personal information about another person, including that person’s name, e-mail address, postal address, phone number, credit card information, or any similar information; (iv) impersonate any person or entity or falsely state or otherwise misrepresent Your affiliation with a person or entity; (v) use automated means, including spiders, robots, crawlers, data mining tools, or the like to download or scrape data from the Ordering Platform, directly or indirectly; (vi) create multiple accounts for Yourself for any reason, including, without limitation, in order to obtain the same promotion multiple times; and (vii) interfere with or attempt to interrupt the proper operation of the Services through the use of any virus, device, information collection or transmission mechanism, or access or attempt to gain access to any data through hacking, password or data mining, or any other means. Company reserves the right, in our sole and absolute discretion, to deny You (or any device or IP address) access to the Services, or any portion of the Services, without notice.
9.4. Payments. By checking out in the embedded ordering platform within the Venmo app, payment processing is provided by PayPal. You authorize PayPal to charge the payment method associated with Your Venmo account (or otherwise selected within Venmo) for the total amount of Your order. Company does not collect or store Your full payment credentials for these transactions. PayPal may, in accordance with its own policies, perform a payment authorization or pre-authorization and will handle payment settlement, and related payment services. For information about PayPal’s privacy and security practices and applicable terms, please refer to PayPal’s policies accessible within the Venmo app or website.
9.5. Refunds. All refunds are subject to the refund policies of the Merchant from which You order. If You contact us seeking a refund, Company will use reasonable efforts to investigate, request, and obtain refunds when appropriate.
9.6. Order Pickup. The Ordering Platform offers orders for pickup only. When Your order is ready for pickup, Company will notify You with instructions and the designated pickup location. You, or anyone You authorize to pick up the order, must retrieve the order from the designated pickup location within the pickup window provided. Anyone who presents the order details at the pickup location shall be presumed to be authorized to receive the order. Once an order is picked up at the pickup location, Company is not responsible for any loss, damage, tampering, or theft of the order. If an order is not collected within the stated pickup window, it may be canceled, discarded, or otherwise handled in accordance with our policies, and You may not be entitled to a refund. Company makes no representations or warranties regarding the timeliness of order preparation or availability for pickup, any missed pickups, or whether the products are tamper-free, safe, or safe for consumption or use.
9.7. Independence of Merchants and Contractors. You accept and agree that the Services connect You with third-party Merchants, couriers, and other contractors. You acknowledge and agree that Company is not the actual Merchant or delivery courier and Company shall have no responsibility or liability for the acts or omissions of any Merchants or other contractors.
LOYALTY PROGRAM
10.1. Loyalty Program. Company may, from time to time, offer and operate loyalty programs for eligible orders placed within the Food Commerce Hub (each, a “Company Loyalty Program”). By enrolling in or participating in the Company Loyalty Program, You accept and agree to these Terms and any additional program-specific terms presented at enrollment. Enrollment may occur through the Ordering Platform or other interfaces enabled by Company within the Food Commerce Hub. Eligibility, enrollment procedures, and program features may vary by jurisdiction and are subject to change at any time in Company’s sole discretion. Participation in the Company Loyalty Program is separate and independent from any Merchant loyalty programs. Points, credits, tiers, or other loyalty benefits earned under the Company Loyalty Program (“Company Rewards”) are issued by Company and can be earned only on qualifying purchases and activities designated by Company within the Food Commerce Hub.
OWNERSHIP
Company retains all right, title, and interest, including, without limitation, all intellectual property rights, proprietary rights, rights of publicity, rights of privacy, and any and all other legal rights protecting data, information, or intangible property throughout the world, including, without limitation, all copyrights, trademarks, service marks, trade secrets, patent rights, moral rights, sui generis rights in databases, and contract rights (“IPR”), in and to the Technology and any additions, improvements, updates, and modifications. You receive no ownership interest in or to the Technology and You are not granted any right or license to use the Technology itself, apart from Your limited right to access and use the Services and Content under these Terms of Service. The Company name, logo, and all product and service names associated with the Services and Content are trademarks owned by Company, its licensors, or third party providers and are not licensed or otherwise made available to You for any use except as expressly permitted in these Terms of Service.
REPRESENTATIONS AND WARRANTIES
12.1. Mutual. Each party hereby represents and warrants to the other party that: (a) it has the legal right and authority to enter into these Terms of Service; (b) these Terms of Service form a binding legal obligation on behalf of such party; and (c) it has the legal right and authority to perform its obligations under these Terms of Service and to grant the rights and licenses described in these Terms of Service.
12.2. Compliance with Laws. You acknowledge that the Services is a general purpose online service and is not specifically designed to facilitate compliance with any specific law. You represent and warrant to Company that Your use of and access to the Services, including any, will comply with all applicable laws, rules, or regulations (“Laws”) and will not cause Company itself or any other third party to violate any applicable Laws. Company is not responsible for notifying You of any such Laws, enabling Your compliance with any such Laws, or for Your failure to comply. You agree that You will not use this Services to transmit any false, inaccurate, or misleading information; upload any viruses or malicious code; engage in behavior that is defamatory, obscene, indecent, threatening, or harassing; solicit login information, access protected data or intercept personal information belonging to someone else; or use this Services or its content in connection with unsolicited commercial messages.
12.3. No Warranties; Disclaimer.
12.3.1. THE SERVICES AND CONTENT ARE PROVIDED “AS IS” AND “AS AVAILABLE.” COMPANY DOES NOT WARRANT OR GUARANTEE THE ACCURACY, COMPLETENESS, ADEQUACY, OR CURRENCY OF THE SERVICES, CONTENT, OR THE PRODUCTS OR SERVICES ADVERTISED ON THE SERVICES AND DOES NOT ENDORSE THE PRODUCTS, SERVICES, VIEWS OR OPINIONS THAT MAY BE EXPRESSED IN THE CONTENT OR OTHER DATA, INFORMATION OR THIRD PARTY CONTENT THAT MAY BE PROVIDED THROUGH THE SERVICES. COMPANY EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND WITH REGARD TO THE SERVICES, CONTENT, SERVICES AND OTHER SUBJECT MATTER OF THESE TERMS OF SERVICE, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING, WITHOUT LIMITATION, ANY WARRANTIES OF FITNESS FOR A PARTICULAR PURPOSE, MERCHANTABILITY, TITLE, OR NON-INFRINGEMENT. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY COMPANY, ITS EMPLOYEES, OR SERVICE PROVIDERS WILL INCREASE THE SCOPE OF, OR CREATE ANY NEW WARRANTIES IN ADDITION TO THE WARRANTIES EXPRESSLY SET FORTH IN THIS SECTION.
12.3.2. COMPANY MAKES NO WARRANTY THAT (a) THE SERVICES OR CONTENT WILL MEET YOUR REQUIREMENTS; (b) THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE; (c) THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF THE SERVICES WILL BE ACCURATE OR RELIABLE; (d) THE QUALITY OF ANY CONTENT OR SERVICES OBTAINED BY YOU THROUGH THE SERVICES OR THROUGH THIRD PARTIES WILL MEET YOUR EXPECTATIONS; OR (e) ANY ERRORS IN THE TECHNOLOGY WILL BE CORRECTED. ANY CONTENT OR SERVICES DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SERVICES ARE DONE AT YOUR OWN DISCRETION AND RISK AND YOU ARE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU. THE FOREGOING PROVISIONS SHALL BE ENFORCEABLE TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW.
12.3.3. COMPANY RELIES UPON THE MERCHANTS LISTED VIA THE SERVICES TO PROVIDE ACCURATE ALLERGEN AND DIETARY INFORMATION AND GENERAL PRODUCT SAFETY. COMPANY DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE THROUGH THE SERVICE IS ACCURATE, COMPLETE, RELIABLE, CURRENT, OR ERROR-FREE, INCLUDING, WITHOUT LIMITATION, MENUS, NUTRITIONAL AND ALLERGEN INFORMATION, PHOTOS, FOOD QUALITY OR DESCRIPTIONS, PRICING, HOURS OF OPERATION, OR REVIEWS. ALL CONTENT IS PROVIDED FOR INFORMATIONAL PURPOSES ONLY. THE RELIANCE ON ANY INFORMATION PROVIDED THROUGH THE SERVICE IS SOLELY AT YOUR OWN RISK, INCLUDING, WITHOUT LIMITATION, NUTRITIONAL AND ALLERGEN INFORMATION.
INDEMNITY
To the fullest extent allowed under applicable laws, You hereby agree to indemnify, defend, and hold harmless Company and its officers, directors, shareholders, affiliates, employees, agents, service providers, contractors, assigns, users, customers, providers, licensees, and successors in interest (“Indemnified Parties”) from any and all claims, losses, liabilities, damages, fees, expenses, and costs (including attorneys’ fees, court costs, damage awards, and settlement amounts) that result from any claim or allegation (“Claim”) against any Indemnified Party arising in any manner from: (1) Your access to or use of the Services, or any Content; (2) Your collection and disclosure of any Content, (3) Your violation of applicable Laws; and (4) Your breach of any representation, warranty, or other provision of these Terms of Service. Company will use reasonable efforts to provide You with notice of any such claim or allegation, and Company will have the right to participate in the defense of any such claim at its expense.
LIMITATION ON LIABILITY
COMPANY WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, UNDER ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE), ARISING IN CONNECTION WITH OR OUT OF THE ACCESS TO OR USE OF THE SERVICES AND CONTENT, EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LOSS OF YOUR CONTENT, OPPORTUNITY, REVENUES, PROFITS OR REPUTATION, BUSINESS INTERRUPTION, OR PROCUREMENT OF SUBSTITUTE CONTENT, GOODS OR SERVICES. COMPANY’S TOTAL CUMULATIVE LIABILITY IN CONNECTION WITH THESE TERMS OF SERVICE AND ALL CONTENT PROVIDED UNDER THESE TERMS OF SERVICE OR THROUGH THE SERVICES, WHETHER IN CONTRACT OR TORT OR OTHERWISE, WILL NOT EXCEED $10. YOU AGREE THAT COMPANY WOULD NOT ENTER INTO THESE TERMS OF SERVICE WITHOUT THESE LIMITATIONS ON ITS LIABILITY. IN JURISDICTIONS WHERE LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES IS NOT PERMITTED, COMPANY’S LIABILITY IS LIMITED TO THE MAXIMUM EXTENT PERMITTED BY LAW.
DATA PRIVACY
15.1. For orders placed through the embedded ordering platform within the Venmo app, certain personal information about You is provided to Company by Venmo to enable the Services. With respect to that Venmo-provided information, Company acts as Venmo’s processor, and processes such information solely on Venmo’s behalf and in accordance with Venmo’s instructions and policies. Your use of the Food Commerce Hub and related Services, and Venmo’s collection and use of Your information are governed by Venmo’s terms and Privacy Statement.
15.2. Company may also collect information directly from You or generate information in connection with Your order and use of the Services (for example, where You sign up for a Company Loyalty Program). For those activities, Company acts as an independent controller and will handle Your personal information as described in Company’s Privacy Notice. Company may disclose personal information to the applicable Merchant, and Company's service providers as necessary to fulfill and support Your order, and operate the Services. By using the Services, You acknowledge Company’s processing as described above and in Company’s Privacy Notice. With respect to personally identifiable information and other personal data that Company collects directly from You, Company will have the right to collect, extract, compile, synthesize, and analyze non-personally identifiable data or information (data or information that does not identify an entity or natural person as the source thereof) resulting from Your access to and use of the Services or Content. To the extent any such non-personally identifiable data or information is collected or generated by Company, the data and information will be solely owned by Company and may be used by Company for any lawful business purpose without a duty of accounting to You, provided that the data and information is used only in an aggregated form, without directly identifying You or any other entity or natural person as the source thereof. Any rights You may have under applicable law (including rights of access, deletion, correction, or opt‑out) are described in Company’s Privacy Notice and Venmo’s Privacy Statement.
15.3. To ensure a seamless experience within the Food Commerce Hub, Company utilizes essential tools such as cookies, web beacons, and similar technologies to facilitate Your transaction, manage Your cart, and secure the checkout process. This includes the use of industry-standard analytics and navigation patterns to understand how the Services are functioning and to identify areas for technical improvement. By using the Services, You accept and acknowledge that we may use these tools to maintain the security, functionality, and quality of Your ordering experience.
FEEDBACK
If You provide Company any feedback or suggestions regarding the Services and Content (“Feedback”), You hereby assign to Company all rights in the Feedback and agree that Company shall have the right to use such Feedback and related information in any manner it deems appropriate without a duty of accounting to You. Company will treat any Feedback You provide to Company as non-confidential and non-proprietary. You agree that You will not submit to Company any information or ideas that You consider to be confidential or proprietary.
DISPUTES
Except as otherwise provided below, the parties will attempt to resolve all disputes, controversies, or claims arising under, out of, or relating to these Terms of Service, including the formation, validity, binding effect, interpretation, performance, breach or termination of these Terms of Service and the arbitrability of the issues submitted to arbitration hereunder and non-contractual claims relating to these Terms of Service (each, a “Dispute”), in accordance with the procedures set forth in this Section. If any Dispute cannot be resolved through negotiations between the parties within five days of notice from one party to the other of the Dispute, such Dispute will be finally settled through binding arbitration under the arbitration rules of the American Arbitration Association (“AAA”) then in effect (the “Rules”). Either party may commence the arbitration by delivering a request for arbitration as specified in the Rules. The arbitration will be conducted before a sole neutral arbitrator selected by agreement of the parties. If the parties cannot agree on the appointment of a single arbitrator within 30 days (the “Initial Period”) after either party to these Terms of Service delivers a request for arbitration, a neutral arbitrator will be selected as provided in the Rules. The arbitration will be conducted exclusively in the English language at a site specified by Company in the State of California, U.S.A. The award of the arbitrator will be the exclusive remedy of the parties for all claims, counterclaims, issues or accountings presented or pled to the arbitrator. The award of the arbitrators will require payment of the costs, fees, and expenses incurred by the prevailing party in any such arbitration by the non-prevailing party. Judgment upon the award may be entered in any court or governmental body having jurisdiction thereof. Any additional costs, fees, or expenses incurred in enforcing the award may be charged against the party that resists its enforcement. You agree that any arbitration or proceeding shall be limited to the Dispute between us and You individually. To the full extent permitted by law, (i) no arbitration or proceeding shall be joined with any other; (ii) there is no right or authority for any Dispute to be arbitrated or resolved on a class action basis or to utilize class action procedures; and (iii) there is no right or authority for any Dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. YOU AGREE THAT YOU MAY BRING CLAIMS AGAINST US ONLY IN YOUR INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
GOVERNING LAW AND VENUE
The interpretation of the rights and obligations of the parties under these Terms of Service, including, to the extent applicable, any negotiations, arbitrations or other proceedings hereunder, will be governed in all respects exclusively by the laws of the State of California, U.S.A., as such laws apply to contracts between residents of California without regard to conflict of laws provisions thereof. Subject to Section 16 (Disputes), each party will bring any action or proceeding arising from or relating to these Terms of Service exclusively in a federal or state court in the State of California, U.S.A., and You irrevocably submit to the personal jurisdiction and venue of any such courts in any such action or proceeding brought in such courts by Company.
NOTICES
Unless otherwise specified in these Terms of Service, any notices required or allowed under these Terms of Service will be provided to Company by postal mail to the address for Company listed on the Services. Company may provide You with any notices required or allowed under these Terms of Service by sending You an email to any email address You provide to Company, provided that in the case of any notice applicable both to You and other Users of the Services, Company may instead provide such notice by posting on the Services. Notices provided to Company will be deemed given when actually received by Company. Notice provided to You will be deemed given 24 hours after posting to the Services or sending via e-mail, unless (as to e-mail) the sending party is notified that the e-mail address is invalid.
LINKED SITES
The Services and Content may contain links to third-party sites or content that are not under the control of Company. If You access a third-party site or content from the Services, then You do so at Your own risk and Company is not responsible for any content on any linked site. You may establish a link to the Services, provided that the link does not state or imply any sponsorship or endorsement of Your site by Company or any group or individual affiliated with Company. You may not use on Your site any Content or marks appearing on the Services in establishing the link. You may not frame or otherwise incorporate into another site the content or other materials via the Services without prior written consent.
CLAIMS OF COPYRIGHT INFRINGEMENT
If You believe that Your work has been copied and posted via the Services in a way that constitutes copyright infringement, please provide our Copyright Agent with the following information: (a) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (b) a description of the copyrighted work that You claim has been infringed; (c) a description of the location on the Services of the material that You claim is infringing; (d) Your address, telephone number and e-mail address; (e) a written statement by You that You have a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law; and (f) a statement by You, made under penalty of perjury, that the above information in Your notice is accurate and that You are the copyright owner or authorized to act on the copyright owner’s behalf. Contact information for Company’s Copyright Agent for notice of claims of copyright infringement is as follows: 633 W 5th St, Suite 1100, Los Angeles, CA 90071.
ADDITIONAL TERMS