The hub for delivering online orders

Restaurants use Order Manager to streamline online orders from their online ordering services

Seamless integrations

Enjoy the benefits that come from having all your online orders together, without the headache of managing multiple devices.

Front-of-house tablet

The Otter tablet lives alongside your kitchen line and allows you to manage online orders, 86 items, pause services, and more.

Back-of-house printer

The Otter printer lives near the cooks in the kitchen and prints tickets that they can use to make the right food for customers.

24/7 support

We are here to help make sure you are able to set everything up and take full advantage of all the value that comes with the product.

Front-of-house
Consolidated order management
Back-of-house
Station-specific ticket printing
Back office
Insights to optimize the business
Orders

Auto-accept and confirm orders

Toggle between auto-confirming orders or manually confirming each one. Manual acceptance allows for delaying prep times. It's as simple as clicking a button and you can change it as often as you'd like.

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Menu

Quickly 86 items from your menu

Otter now offers the ability to 86 menu items directly from the Order Manager tablet. Search and remove selected items off all your delivery service menus with a tap of your finger.

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History

Access order history and details

It's important to be able to access past order details to check for discrepancies or discuss issues with a customer. The order history page makes it super-simple to find what you need.

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...and so much more

Additional features that are jam-packed inside Otter

Order pausing

Pause incoming orders across all of your online services. When you are paused, customers won’t be able to order your food.

Courier tracking

See the courier’s info the moment they are assigned, stay on top of ETAs, and streamline hand-off for a more efficient operation.

Issue notifications

Stay informed. Everything from cancelations to spotty wifi will be sent your way so nothing ever falls through the cracks

Custom workflows

Align the application to the way you work. Toggle on or off customizations that modify the app to suit your needs.

Order ready

Let couriers know when an order is ready ahead of the default prep time, so you can get fresher food to your customers more quickly.

Reporting lite

Receive up-to-the- minute metrics of your online orders from a simplified version of our powerful Analytics & Tools dashboard.

Custom prep times

Toggle a setting to manual accept orders and receive full-screen notifications to modify each order’s default prep time.

3rd party couriers

Automatically assign and track third-party couriers to complete orders when the delivery service does not provide them.

Testimonial

Otter gives me the freedom 
to run my business without needing multiple tablets.

Cold Stone Creamery