Restaurant POS support that never clocks out

Whether it’s a Friday dinner rush or a quiet Tuesday morning, Otter’s support team is here to help. Get help with setup, troubleshooting, integrations and hardware from a team that knows your whole restaurant, not just your register.

Get help the way you want it

Three ways to reach Otter support pick what fits your situation:

Live Chat

Start a conversation directly in your Otter dashboard or in your Otter Go app. Fastest for real-time issues during service.

Phone: +1 (888) 681-8837

Text our team anytime, anywhere, and stay connected with experts who can answer questions and guide you every step of the way.

Not yet an Otter customer?

Book a demo to see the platform and the support that comes with it.

We’ve got your back.
From day one to day 1,000

Otter support goes beyond fixing errors. We help you get set up, stay running, and grow across every channel your restaurant uses.

Setup & onboarding:
Guided installation, menu configuration, and hardware setup so you're ready to serve from day one.

24/7 live troubleshooting:
Real agents available around the clock by chat, phone, and ticket. No bots, no wait queues.

Technical support:
POS errors, payment processing issues, offline mode, and printer failures —  resolved fast.

Integration support:
Help across delivery apps, KDS, loyalty programs and other tools you use.

Staff training:
Resources and live guidance to get your team confident and operational quickly.

Multi-location support:
Centralized help for operators running more than one site.

Real support,
any time you need it

Restaurants don't just run from 9-to-5, and neither does Otter support. Whether it's a Friday dinner rush or a Sunday morning brunch, our team is standing by to resolve issues fast so your front of house never skips a beat.

  • Average response time: 2 minutes

  • Available 24/7/365

  • 4.5 stars on TrustPilot

Support that knows your whole restaurant, not just your POS

Most POS support teams only know the register. Otter's team understands your entire operation from POS, kiosk, delivery integrations, KDS, and loyalty because it's all one platform.

One platform, one team

No back and forth between different vendors. One call covers everything.

Restaurant expertise

They speak your language. 86'd items, rush covers, ticket times, they get it.

Proactive monitoring

Issues flagged before they impact service, not after the dinner rush. Resolve them quickly using your POS.

Works with 100+ integrations

Support extends to ChowNow, Marketman, 7Shifts, and every delivery app you use.

Support for your whole tech stack, not just Otter

Otter integrates with 100+ systems, delivery platforms, and restaurant tools. Our support team is trained on all of them so you never have to explain your setup from scratch.

Supported systems include: DoorDash, Uber Eats, Grubhub, and more.

Trusted by restaurants that can't
afford downtime

"It was a major factor of having someone that I can actually speak to, problem solve, and they also listen to us as well."

Bred Hot Chicken

Scott

"It's been awesome. We're very happy with the support. We have many questions, and during setup time, it was unbelievable the kind of support you have."

Di Prima Pizza Speciale

Marcus

“Having one partner to manage everything means we can focus on our customers. And when that partner is as supportive and proactive as Otter, the experience is even better.”

Order Catapult

Jake

FAQs about Otter restaurant POS support