Table of contents
87%
of all errors and charges successfully recovered
12
locations live
$84
recovered per location per month
Known for their stacked sandwiches and toasted Dutch Crunch bread, Mr. Pickles Sandwich Shop is a West Coast brand. But while corporate and franchise locations were serving up their signature sandwiches and salads, revenue was leaking from their delivery channel. Third-party delivery errors and chargebacks were cutting into margins, and no one had the time or tools to chase that money back.
Missed dispute windows. Missed revenue.
For years, Mr. Pickles and its franchisees knew delivery errors and chargebacks were costing them. With small teams, high order volume, and limited tools, they couldn't chase down every lost dollar. Writing these off became routine.
Most of our operators are running small, tight-knit teams with no bandwidth to spare.
Disputes filed automatically, problems traced to their source
To help their sandwich shops identify, review, and dispute more claims, Mr. Pickles choose Otter for its corporate locations. Otter’s Revenue Recapture helped detect delivery errors and filed disputes automatically across delivery apps and locations. Built-in, robust reporting gave teams one dashboard and showed exactly where delivery operations are going wrong.
Onboarding went smoothly from day one. "[Otter was] very responsive to all our needs and requests, making the onboarding and day-to-day use of their solutions quick and easy," Schefler said. Franchisees have since joined.
$21K back and a strategy to prevent future losses
Mr. Pickles has successfully recovered 87% of its delivery errors and chargebacks since launching Otter in 2024.
While money started flowing back as soon as Otter went live at corporate locations, the data was the bigger surprise. Analytics showed where delivery was breaking down. These insights helped locations troubleshoot errors before they happened, leading to fewer order errors.
Otter has shown us that it's not just about putting money back in your pocket. The data these tools provide help us make better decisions about delivery and improve overall performance.
Franchisees on Otter now see delivery as it happens. "Instead of reacting to issues as they arise, our franchisees now have clear, real-time visibility into delivery operations, preventing small problems from turning into big ones," Schefler said.
Mr. Pickles is now looking past refunds to keep growing. "We've proven that delivery efficiency isn't just about recovering refunds. It's about creating a stronger, more profitable delivery channel for the long term," Schefler said.
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