December 2025 Product Updates

Last updated

Written by

Edzel Tabing

Edzel is the global product marketing manager at Otter and has worked across all of Otter’s restaurant technology products for more than 3 years. He has broad insight into the challenges and concerns of restaurant operators of all sizes, from quick-service independent restaurants to large, enterprise chains. Having a background in analytics and an MBA, he is motivated to help restaurant operators make better business decisions through data. 

Otter Go mobile app

What’s new: The new Otter Go app is now available for both iOS and Android devices. It has been redesigned and is now easier to use. 86 items, control store pausing, and check sales wherever you are. Get live alerts right on your phone so you can quickly address potential issues at any location. Reaching out to support is also a tap away. 

Download it now on the Apple App Store or the Google Play Store

The Otter Go app is available to all Otter users with admin access to the Otter Dashboard.


Why it matters: Just using your phone’s browser makes it difficult to check your sales and manage item availability. You can quickly 86 and un-86 items even when you’re busy in the kitchen. Review your sales when you’re out of town. You’re also on top of everything with Live Alerts right on your home screen.

Analytics: Sales Summary

What’s new: The Sales Summary report for Otter POS customers has been enhanced. Here you will find all your most important data related to sales, such as gross sales, net sales, taxes, discounts, and refunds. You can also now check an order’s details, compare different periods, and even create your own pivot tables. Learn more about it. 

Check it out >


Why it matters: Track your sales more easily. By bringing together different reports into one, you will no longer have to switch between multiple pages and compare data. The Sales Summary’s built-in pivot tables allow you to analyze your data just the way you want it, effectively.

More Enhancements 

Online Ordering: Gift Cards

Drive more purchases of your restaurant’s gift cards this holiday season now that your customers can use them on your online ordering website. Unlike traditional gift cards, guests can seamlessly add a second payment method if the balance is insufficient. Get a preview >  

Menus: Menu Import Selection

Be flexible with your menus for your online stores. If your third-party POS is connected to Otter, you can now select which menu from your POS is synced with your online stores. 

Learn how >

More enhancements 

Loyalty: Points Earning and Redemption on Kiosk

Drive more signups and loyal customers now that your guests can sign up, earn points, and redeem rewards right from your Otter Kiosk. Non-members automatically get asked to sign up for your loyalty program after every checkout. Learn more >

Online Ordering: Tax on Delivery Fee

Ensure compliance with local laws and regulations by being able to set custom tax rates for delivery fees. Manage these at the organization or location level. Learn how >

Book a demo to see how Otter’s all-in-one platform can help your restaurant thrive.