Otter Product Updates – May 2026

Last updated

Written by

Edzel Tabing

Edzel is the global product marketing manager at Otter and has worked across all of Otter’s restaurant technology products for more than 3 years. He has broad insight into the challenges and concerns of restaurant operators of all sizes, from quick-service independent restaurants to large, enterprise chains. Having a background in analytics and an MBA, he helps operators make better business decisions through data.

Set up and manage your modifiers faster with a cleaner layout and a live preview of what your customers see at checkout. See what's changed ↗

Kiosk: Edit items from cart

Customers can now update an item directly from their cart without removing it and starting over. Modifier changes are reflected in the price right away.

Kiosk: Digital receipts

After paying, customers can choose to receive their receipt by text, by email, on paper, or not at all. Control which options are available from your merchant settings. Select options ↗

Kiosk: Order type selection

Customers now have to choose their order type (for example, Dine In or Takeout). This reduces incorrect order type selections before checkout.

Online Ordering: Redesigned Merchant Settings

The merchant settings for Online Ordering have been simplified to make it easier for you to update them.

Analytics: Sales Summary improvements

The Sales Summary now focuses on sales metrics only. Till-related data has moved to the Cash Management table. Multi-store operation orders are also now included. View the report ↗

Integration - UberEats: Modifier images

Your stores on UberEats are now more engaging with all your images for modifiers fully synced.

Integration - ChowNow: Overlapping menu hours now supported

ChowNow restaurants can now run menus with overlapping time windows. For example, a Brunch menu and a Lunch menu can share the same hours.

Integration - Shift4 POS

Restaurants using Shift4 as their point-of-sale system can now connect it directly to Otter. Orders and menu data stay in sync automatically.

Book a demo to see how Otter’s all-in-one platform can help your restaurant thrive.